Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
244 reviews
- Rated 4 out of 5by _naria_, 2 years ago
- Rated 4 out of 5by Firefox user 15519949, 2 years ago
- Rated 4 out of 5by Firefox user 17310620, 2 years ago
- Rated 4 out of 5by Amrish Sharma, 2 years ago
- Rated 4 out of 5by Firefox user 17330983, 2 years agoIt has lot of servers and the speed is good. But netflix and hotstar kind of apps may not work all the time
Developer response
posted 2 years agoHello. We'd suggest to try disabling the CyberSec feature under the settings of our extension and clearing your browser cache. In case it does regardless, do not hesitate to reach our customers' support team at support.nordvpn.com regarding instant assistance on any inquiry related to our service. -G.M. - Rated 4 out of 5by NN, 2 years ago
- Rated 4 out of 5by Firefox user 15232056, 2 years agoFast and easy to connect when websites won't work due to my location. Occasionally have to disconnect and reconnect but no big deal
- Rated 4 out of 5by Firefox user 15772481, 2 years ago
- Rated 4 out of 5by Firefox user 15600259, 2 years ago
- Rated 4 out of 5by Firefox user 14336689, 2 years agoI use Linux Mint, currently v.20.3. The Installation instructions for NordVPN on Linux are terrible, and that is being generous. You are told to download the VPN Debian app, which did not work! it installed but would not launch. Next I tried launching NordVPN form the terminal. It worked after a fashion. The issue here was that there is no visual representation of the status of the connection, which I had to keep checking and found it had frequently dropped. I eventually found how to connect via the network manager at the bottom of one of the pages of instructions. That worked (at last!!). Then the next day I stumbled across how to add the NordVPN extension to Firefox and Chrome based browsers on yet another page of instructions. That gave me a visual in the browser of the VPN status.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.Developer response
posted 2 years agoHello there. We're sorry to hear about the troubles! We always encourage on contacting our support team right away if faced with any issues or troubles with setting up our service, our team is always there and happy to help. To get in contact with one of our agents right away please ask for a 'live agent' within the chat at support.nordvpn.com. Thank you for your feedback and apologies for the inconveniences! -G.M. - Rated 4 out of 5by lagaufrette, 2 years ago
- Rated 4 out of 5by thomas, 2 years ago
- Rated 4 out of 5by Firefox user 14486495, 2 years ago
- Rated 4 out of 5by Firefox user 16059431, 2 years agoGreat add on should have the same functionality as in the Windows App.
- Rated 4 out of 5by Amshumann, 2 years ago
- Rated 4 out of 5by Firefox user 14741697, 2 years ago
- Rated 4 out of 5by Richard, 2 years agoSolid extension but does occasionally disconnect and experience minor issues never encountered on the standalone app
Developer response
posted 2 years agoHello. We're sorry to hear about the issue! Please try removing the extension and reinstalling it. If the issue persists after that, feel free to contact us directly at support.nordvpn.com. We're ready to help you out 24/7. -G.M. - Rated 4 out of 5by Claudio, 2 years ago
- Rated 4 out of 5by Firefox user 17269132, 2 years ago
- Rated 4 out of 5by Firefox user 17313497, 2 years ago
- Rated 4 out of 5by Firefox user 14190300, 2 years ago
- Rated 4 out of 5by Firefox user 14071822, 2 years ago
- Rated 4 out of 5by Firefox user 14027439, 2 years ago
- Rated 4 out of 5by Firefox user 15627419, 2 years ago
- Rated 4 out of 5by Firefox user 15971048, 2 years ago